Terms of service

1. Scope

These terms govern the use of Caicle, a software service provided by TELEROiDS Limited, Punchbowl Centre, Soho St Julians, Triq Elija Zammit, STJ 3154 San Ġiljan, Malta, company number 7706-0755-1884-1488, trading as Teleroids.io ("we"), by business customers ("you"). Caicle is offered to businesses only; by creating an account you confirm that you act in the course of your trade or profession. Deviating terms of yours apply only if we agree to them in writing.

2. Account and trial

You need an account to use the service. Keep your credentials confidential and tell us promptly about any unauthorised use. Self-serve plans start with a 14-day free trial that needs no payment card; when it ends, the workspace stays readable but research and Strategy Room runs stop until a plan is chosen. Enterprise starts with a guided pilot on terms agreed separately.

3. Plans, billing and cancellation

Plans, prices and included allowances are published on the pricing page. Fees are billed in advance, monthly or annually as selected, plus VAT where applicable. Annual billing is ten months for twelve. Allowances reset monthly; usage beyond an allowance is either metered on your own model key or paused until the next period. You can cancel at any time from Settings, Billing, with effect at the end of the paid period. Prices may change with at least 30 days' notice; a change does not apply to a period already paid.

4. Acceptable use

• Use the service only for lawful B2B research and outreach, and comply with the GDPR, the ePrivacy rules and the AI Act as they apply to you.
• Do not research private individuals outside a professional role, and do not attempt to circumvent the system rules that limit person research to professional roles.
• Do not resell access except through the reseller add-on, and do not remove disclosures the service attaches to AI-generated output.
• Do not overload, probe or interfere with the service or its sandbox, and do not use it to build a competing database.

5. Customer data and DPA

You remain the controller of the personal data you process with the service; we act as your processor under the data processing agreement, which is accepted at signup and forms part of these terms. Research results belong to your workspace. We use aggregated, non-identifying usage data to run and improve the service.

6. AI-generated content and human review

Scores, summaries and plans generated by the service are produced by machine-learning models from sourced inputs. Output is marked as AI-generated until a person in your workspace approves it. You are responsible for reviewing output before you rely on it or send it to a third party, and for the outreach you perform. Facts marked "not established" are unknown; the service does not fill them with estimates.

7. Intellectual property

The service, the website and their content, design, software and documentation are owned by TELEROiDS Limited or its licensors and are protected by copyright and trademark law. You receive a non-exclusive, non-transferable right to use the service for the term of the contract. Research results and reports generated in your workspace are yours to use; the underlying software, models, prompts and templates remain ours. You may not copy, reverse-engineer, scrape or crawl the service, or use contact data published on the website for unsolicited advertising.

8. Confidentiality

Each party keeps confidential any information of the other that is marked or reasonably understood to be confidential, including prospect lists, campaign data, research results and pricing, and uses it only to perform the contract. The obligation does not cover information that is public, already known, independently developed or that must be disclosed by law. It survives the end of the contract for three years.

9. Availability

We aim to keep the service available at all times but do not guarantee uninterrupted availability on self-serve plans. Planned maintenance is announced in advance where possible. A service level agreement is part of Enterprise only.

10. Liability

Our liability is limited to direct, foreseeable damages arising from a breach of the contract, capped at the fees you paid in the twelve months before the event. We are not liable for indirect, consequential or punitive damages, lost profits or lost business. Liability for data loss is limited to the cost of restoration from reasonable backups. Mandatory statutory liability, including for intent, gross negligence and injury to life, body or health, remains unaffected.

11. Term and termination

The contract runs for the billing period selected and renews unless cancelled. Either party may terminate for cause without notice. On termination you can export your data for 30 days, after which the workspace is deleted under the DPA.

12. Governing law and jurisdiction

These terms are governed by the laws of Malta, excluding the UN Convention on Contracts for the International Sale of Goods. The competent courts of Malta have exclusive jurisdiction over disputes arising from the contract or the use of the service.

13. Changes

We may change these terms with at least 30 days' notice by email to workspace owners. If you do not object before the change takes effect, the changed terms apply; we will point this out in the notice. If you object, either party may terminate at the end of the current billing period. Should a provision of these terms be invalid, the remaining provisions stay in force. Questions about these terms: start@teleroids.io.